Frequently asked questions
What’s the best way to reach you?
WhatsApp is best. I reply fastest there, and with your model and a short description everything is clarified quickly.
Can I send my phone by post?
Yes. First message us on WhatsApp for the fixed price and address. Repair usually within 1–2 working days, registered return CHF 10.
How does a repair work?
Send us your model and the damage (ideally with a photo) via WhatsApp. We give you a fixed price and arrange the pick-up – or you send the phone by post. After the repair we bring it back.
How long does it take?
Usually you get your phone back within 1–2 days. With water damage or if a part has to be ordered, it can take 2–4 days.
What do pick-up and return cost?
Free in Frutigen, Reichenbach, Kandergrund and Mülenen. Adelboden, Kandersteg and Spiez area CHF 25, Thun area CHF 35 – for pick-up and return together.
What warranty do I get?
6 months on parts and labour. New drop or water damage is excluded.
Which spare parts do you use?
You choose between three qualities: LCD-Alternative (displays only) – a cheaper LCD screen instead of OLED, slightly less contrast and brightness; Premium – high-quality, tested parts, OLED for displays with a picture very close to the original; Original – genuine manufacturer parts, surcharge depending on the model, on request. The “from” prices apply to the cheapest quality offered. All come with a 6-month warranty.
Will my data be kept?
With screen, battery and most other repairs your data stays intact. We do not access your data. A backup beforehand is still recommended.
Which brands do you repair?
Smartphones and tablets: iPhone, iPad, Samsung (incl. Galaxy Tab), Xiaomi, Huawei, Google Pixel and many more. Just ask with your model.
How can I pay?
By TWINT or cash when the repaired phone is returned. A receipt is available on request. By arrangement you can also pay by invoice (Swiss QR bill) – we note your contact details on the repair order.
What if the repair doesn’t work?
If we can’t repair your device, you pay nothing. Diagnosis is always free.
How does an order in the accessories shop work?
Add items to the cart and send your order. We confirm it by WhatsApp or e-mail and send you the TWINT payment link or the invoice. Orders placed by 5 pm (Mon–Fri) are shipped the same day and usually arrive the next working day; standard delivery takes 1–2 working days. Shipping CHF 4.90, free from CHF 30.
Broken phone or tablet?
Message us your model and the problem on WhatsApp – a photo helps but isn’t required. You’ll get a fixed price – usually within 30 minutes during pick-up hours, otherwise as soon as possible.
WhatsApp is best – I reply faster there and questions are sorted out quickly.