Repair by post
Live further away or no time for an appointment? Simply send your phone by post – from the region up to Thun.
How it works
- 1
Ask for a fixed price
Send your model and the damage (photo welcome if possible) via WhatsApp. You receive a fixed price and the shipping address.
- 2
Pack it well and send
Pack the phone with padding and add a note with your name, phone number and the problem. Ideally as a registered parcel with tracking.
- 3
Repair
Usually within 1–2 working days after arrival. We message you as soon as the phone is ready.
- 4
Payment & return
You pay by TWINT or bank transfer, then the phone is sent back insured by post.
Costs
- Repair at the same fixed price as with pick-up service
- Shipping to us: you choose and pay
- Registered return shipping: CHF 10
- If we can’t repair your device, you pay nothing: you only pay return shipping
Before sending
- If possible, make a backup (iCloud, Google).
- Remove SIM and memory card, keep case and accessories.
- A passcode for testing after the repair helps but is optional.
Broken phone or tablet?
Message us your model and the problem on WhatsApp – a photo helps but isn’t required. You’ll get a fixed price – usually within 30 minutes during pick-up hours, otherwise as soon as possible.
WhatsApp is best – I reply faster there and questions are sorted out quickly.