Privacy policy

Controller

The owner of Niesen Handyservice is responsible for processing your personal data (contact details see legal notice).

Data we process

When you contact us via WhatsApp, phone or email, we process your name, contact details, address for the appointment and information about your device – only to answer your request and carry out the repair.

Website

This website uses no cookies, no analytics and no advertising tools. The hosting provider stores technically necessary server logs (e.g. IP address, time of access). Hosting: Netlify, Inc., San Francisco (USA).

Weather display

For the weather display in the page header, when the page loads we determine your approximate location (city/country) from your IP address and fetch the weather data from ipwho.is and open-meteo.com. No cookies are set and no data is stored permanently; if no weather appears, one of the services was unreachable.

Search and voice input

The search at the top of the page runs entirely in your browser; what you type is not sent to us or stored. If you tap the microphone icon, your browser uses its built-in speech recognition. The recording is processed by the browser provider (e.g. Google for Chrome, Apple for Safari) to convert it into text. The microphone is used only after you allow it and only while you speak.

If you contact us via WhatsApp, data is also processed by WhatsApp (Meta Platforms), partly outside Switzerland. If you prefer not to, please contact us by phone or email.

Retention

We keep data only as long as needed for the job. Accounting records are kept for 10 years as required by law.

Your rights

You can request information about your data and ask for correction or deletion at any time. Just send us an email.

Request form

If you use the request form, your name, phone number, optional email, town, billing address if you pay by invoice, device details and message are transmitted and stored by the hosting provider Netlify (USA) and forwarded to me by email. I use the data only to answer your request. It is deleted once the request is completed, at the latest after 12 months. On request I delete it immediately.

Accessory orders

When you order in the shop, we process your name, address, phone number, e-mail and the ordered items to handle the order. The data is stored via the form at the host Netlify (USA) and forwarded to me by e-mail. For shipping, your delivery address may be passed on to our supplier (Mobileparts GmbH, Switzerland). The cart is only stored locally in your browser. Accounting records are kept for 10 years.

Stand: Oktober 2026