Terms and conditions

Provider

Niesen Handyservice Nilskiy, Oberfeldstrasse 28, 3714 Frutigen, Switzerland, info@niesen-handyservice.ch, WhatsApp 079 869 56 55.

Scope

These terms apply to the sale of accessories (e.g. screen protectors, cases, chargers, cables). For repairs, the information on the services and prices pages applies.

Prices

All prices in CHF, final prices. The price at the time of ordering applies.

Order

Order via the cart on the website (no customer account), by WhatsApp or e-mail. The contract is concluded once we confirm the order by WhatsApp or e-mail.

Delivery and shipping

Shipping by post within Switzerland: CHF 4.90 per order, free from CHF 30.00. Alternatively free handover together with the pick-up or return of a repair device. Orders placed by 5 pm (Mon–Fri) are shipped the same day and usually arrive the next working day; standard delivery takes 1–2 working days. We do not keep our own stock: we order items from our supplier once your order is confirmed. If a delivery is delayed, we will inform you immediately by WhatsApp or e-mail; you can then wait or cancel the order, and any amount already paid will be refunded in full.

Payment

TWINT (payment request after confirmation), cash on personal handover or card online via a payment link by e-mail.

Warranty

2 years on material and manufacturing defects from handover. Excluded is damage caused by drops, water, improper use and normal wear. Defective goods are repaired, replaced or refunded. Exchange or return of goods without defects is excluded.

Take-back

We take back old chargers, cables and batteries free of charge for proper disposal.

Privacy and jurisdiction

See privacy policy. Swiss law applies; place of jurisdiction is Frutigen.

As of November 2026