Frequently asked questions
What’s the best way to reach you?
WhatsApp is best. I reply fastest there, and with a photo and your model everything is clarified quickly. On the phone I speak Ukrainian, Russian and some Standard German. Writing is best – via WhatsApp or email in German, Ukrainian, Russian or English.
Can I send my phone by post?
Yes. First message us on WhatsApp for the fixed price and address. Repair usually within 1–2 working days, registered return CHF 10, free from CHF 150.
How does a repair work?
Send us your model and the damage (ideally with a photo) via WhatsApp. We give you a fixed price and arrange the pick-up – or you send the phone by post. After the repair we bring it back.
How long does it take?
Usually you get your phone back within 1–2 days. With water damage or if a part has to be ordered, it can take 2–4 days.
What do pick-up and return cost?
Free in Frutigen, Reichenbach, Kandergrund and Mülenen. Adelboden, Kandersteg and Spiez area CHF 25, Thun area CHF 35 – for pick-up and return together. Free everywhere for orders from CHF 150.
What warranty do I get?
6 months on parts and labour. New drop or water damage is excluded.
Will my data be kept?
With screen, battery and most other repairs your data stays intact. We do not access your data. A backup beforehand is still recommended.
Which brands do you repair?
Smartphones and tablets: iPhone, iPad, Samsung (incl. Galaxy Tab),, Xiaomi, Huawei, Google Pixel and many more. Just ask with your model.
How can I pay?
By TWINT or cash when the repaired phone is returned. A receipt is available on request.
What if the repair doesn’t work?
No fix – no fee. Diagnosis is always free.
Broken phone?
Send a photo and your phone model via WhatsApp – you’ll get a fixed price within 30 minutes.
WhatsApp is best – I reply faster there and questions are sorted out quickly. On the phone I speak Ukrainian, Russian and some Standard German. Writing is best – via WhatsApp or email in German, Ukrainian, Russian or English.