Repair by post
Live further away or no time for an appointment? Simply send your phone by post – from anywhere in Switzerland.
How it works
- 1
Ask for a fixed price
Send your model and the damage (with a photo) via WhatsApp. You receive a fixed price and the shipping address.
- 2
Pack it well and send
Pack the phone with padding and add a note with your name, phone number and the problem. Ideally as a registered parcel with tracking.
- 3
Repair
Usually within 1–2 working days after arrival. We message you as soon as the phone is ready.
- 4
Payment & return
You pay by TWINT or bank transfer, then the phone is sent back insured by post.
Costs
- Repair at the same fixed price as with pick-up service
- Shipping to us: you choose and pay
- Registered return shipping: CHF 10, free for orders from CHF 150
- No fix – no fee: you only pay return shipping
Before sending
- If possible, make a backup (iCloud, Google).
- Remove SIM and memory card, keep case and accessories.
- A passcode for testing after the repair helps but is optional.
Broken phone?
Send a photo and your phone model via WhatsApp – you’ll get a fixed price within 30 minutes.
WhatsApp is best – I reply faster there and questions are sorted out quickly. On the phone I speak Ukrainian, Russian and some Standard German. Writing is best – via WhatsApp or email in German, Ukrainian, Russian or English.